Compliments, comments and complaints policy

We value your support and our relationships. We welcome and value feedback as this enables us to listen, learn, and to improve what we do and how. In short, your compliments, comments and complaints help us continue to strive to be truthful, compassionate, and ambitious for change.

1. Who this policy is for

2. Complimenting our people or our work

3. Commenting on our people or our work

4. Complaining about our people or our work

5. Defining a ‘complaint’

6. Sharing your compliments, comments and complaints with us

7. Our process for dealing with complaints

8. Appealing our response

9. Complaints against the Chief Executive or a member of the Board of Trustees

10. Taking your complaint outside of Alcohol Change UK

11. Legal Framework and Guidance

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